Shipping & Delivery
Shipping & Handling Charges
We offer shipping worldwide via Canada Post and UPS. Simply choose which carrier you prefer and the type of shipping you need. Orders typically take 6-10 business days once a waybill has been generated. This may vary based on the the type of service you choose and possible customs delays.
Courier shipping requires a physical street number and address (no P.O. boxes). Should your address fall outside normal delivery areas, you will be contacted and informed of any additional shipping charges.
The prices displayed on our site are in CAD. Orders shipped outside of Canada may be subject to customs inspection and/or customs fees and duties. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility. Zyderma is not responsible for these actions or reimbursement of any customs fees or taxes. The international recipient is responsible for all customs fees, taxes, and brokerage charges.
Zyderma is not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office. Usually, there are no custom or tax charges, however, there are always rare exceptions.
Refused packages will not be refunded.
Lost or Damaged Packages
Zyderma is not liable nor responsible for any products damaged or lost during shipping. If your parcel has not been delivered, or you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
With Zyderma, you have the option to have your order shipped to one or more addresses during the checkout process. In using this option, the order total and payment information is sent to the billing address on file, while the items selected will be sent to the shipping addresses entered. The order total and payment information is not sent to the shipping address, making it the perfect option for sending our products as gifts to friends and family.
Click "My Account" at the top of our website to view the status of your order(s). You will be provided with details on where your order currently stands within our shipping process. A tracking number is automatically assigned to every order purchased at Zyderma.com within Canada. Once your products have been shipped from our warehouse, you can use the tracking number provided to track your order once it leaves our warehouse. Order status is available within 24 hours of making a purchase. You may also view your order status by logging into your online account and clicking "Order History".