Shipping & Delivery
Shipping & Handling Charges
We offer shipping worldwide via Canada Post and FedEx. Simply choose which carrier you prefer and the type of shipping you need. Orders typically take 6-10 business days once a waybill has been generated. This may vary based on the the type of service you choose and possible customs delays. To expedite shipping, or to choose a different handler, please send your request to firstname.lastname@example.org.
Courier shipping requires a physical street number and address (no P.O. boxes). Should your address fall outside normal delivery areas, you will be contacted and informed of any additional shipping charges.
Note: Orders shipped outside of Canada may be subject to customs inspection and/or customs fees and duties. Zyderma is not responsible for these actions or reimbursement of any customs fees or taxes. The international recipient is responsible for all customs fees, taxes, and brokerage charges. Refused packages will not be refunded.
With Zyderma, you have the option to have your order shipped to one or more addresses during the checkout process. In using this option, the order total and payment information is sent to the billing address on file, while the items selected will be sent to the shipping addresses entered. The order total and payment information is not sent to the shipping address, making it the perfect option for sending our products as gifts to friends and family.
Click "My Account" at the top of our website to view the status of your order(s). You will be provided with details on where your order currently stands within our shipping process. A tracking number is automatically assigned to every order purchased at Zyderma.com within Canada. Once your products have been shipped from our warehouse, you can use the tracking number provided to track your order once it leaves our warehouse. Order status is available within 24 hours of making a purchase. You may also view your order status by logging into your online account and clicking "Order History".